Sample of All FAQs (Helpie FAQ)
Helpie FAQ
- Who can I contact if I have problems with my payment?
If you encounter any difficulties with your payment, please reach out to our customer support team immediately for assistance. We’re here to help!
- Are there any hidden fees when making payments?
There are no hidden fees. You pay for the credits, and you use those credits according to our fee schedule. You can review the pricing details on our website before making a purchase.
- Do I need to enter my credit card for the free trial?
No, you can sign up and enjoy the free trial without entering any credit card information.
- Can I get a refund on purchased credits?
Credits are non-refundable as they do not expire and can be used to create content with your digital twin at any time. However, if you encounter any technical issues, please contact our support team for assistance.
- What is Credit?
Credits are used to generate assets (videos, photos, audios) and to authenticate assets.
For most users, simply speaking, a credit allows you to generate a video of the length of one minute.
A credit can be used partially. For example, if your generated video is 15 seconds, the system deducts 0.25 credits. You only pay for what you use.
A small group of users may be curious: what does “authenticate assets” mean? At A2E Lab, we seriously care about if avatar technology is misused.
Technically speaking, credit is not only a mere number, it is a also token tracked by block-chain technology. In order to prevent the abuse of the capability of our custom avatar creation, we assign a unique token to each custom-made avatar. The behavior of the following creation of such custom-made avatar is subsequently tracked via the block-chain. In other words, when a credit is spent to create an asset from a custom-made avatar, the credit is used to authenticate whether or not the user has the permission for the creation.
So far, the block-chain technology is only used internally to prevent avatar abuse. We may later introduce a type of exchangeable block-chain token (or NFT). Welcome to share with us your idea contact@a2e.ai
- What payment methods are accepted?
We accept various payment methods including credit cards, paypal, AliPay (via stripe), and some popular online payment platforms. Please proceed to the checkout page to see all available options.
- Is it safe to make payments on a2e.ai?
Yes, your payment security is our top priority. We use industry standard stripe.com and paypal.com to process the payment. We will never know or store your financial information. SSL security to ensure that your credit card information is 100% protected.